Documentation
Troubleshooting
The things that look broken and are not, and the ones that are.
Most surprises in this product are the honesty rules doing their job. This table separates those from the handful of things that are genuinely waiting on you.
| What you see | What it means |
|---|---|
| A dash where you expected a number | Nothing measured yet for that cell. It is never a hidden zero. |
| Counts instead of a percentage | Fewer than eight answers so far. The percentage appears once the sample supports it. |
| "Not exposed" in the retrieval funnel | That engine does not publish its retrieval step. Only consumer ChatGPT does today. |
| A receipt stuck on trending | The before and after ranges still overlap. It confirms or it does not; it never guesses. |
| "Within normal variation" every week | Nothing moved beyond noise. Real, and more useful than an invented swing. |
| An empty Google comparison lane | That day's collection had not finished. It fills on the next completed run. |
| A 402 on an action | That capability starts on a higher plan. The message names the plan. |
| Measurement stopped mid-cycle | The monthly budget cap was reached. Usage under Settings shows what was spent and when it resumes. |
Still stuck
- Check Settings, then Usage: it shows what was spent, on what, and when the pace resumes. A halted budget explains most quiet weeks.
- Check Integrations: a surface that needs a connection says so rather than rendering an empty chart that looks like a zero.
- Export your runs as CSV and your captured answers as JSON from the brand menu and check the grading yourself. Your data leaves whenever you want it to.
- Email kailesk@houseofmvps.com with the brand and the prompt. Answers are stored, so we can look at the exact response you are asking about.